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Provider Credentials

Purpose

This page is for an administrator who is authorized to manage a supported provider for the current tenant — replacing a stored credential and checking whether one exists.

Before you start

  • You have the right account for this screen (see Permissions and Access).
  • The date and record you are working on are correct.
  • Words you do not know are in the Glossary.

Access

Admin Console → Tenants → Provider Settings

Screen

Steps

Show a Saved Value

  1. Open Provider Settings.
  2. Select the exact tenant and provider key.
  3. Choose Show saved value only when you genuinely need the plain text.
  4. Hide it immediately afterwards.

Leaving the detail, changing tenant or tab, or leaving the page clears the displayed value.

Replace a Credential

  1. Enter the approved replacement in the exact credential field.
  2. Save, once.
  3. Confirm the setting reads Configured.

Fields

Field What it means
Tenant Whose credential this is
Provider key Which service the credential belongs to
Configured A stored value exists
Not configured No stored value for that key
Show saved value Reveals the plain text. Use it as briefly as possible

Status

Shown What it does not prove
Configured That the provider accepted the value, or that connectivity works
Not configured That the provider has no credential elsewhere

Notes

  • Never copy a credential into this manual, into email, chat, tickets, screenshots or logs.
  • Saving replaces the stored value. It does not test it.
  • Test connectivity only through the approved provider-specific procedure.
  • If Save fails or the result is unclear, reload and reread the status before trying again.
  • Credentials cannot be removed from this screen. Do not clear the field or edit the database as a substitute — ask whoever owns the provider.
  • Confirm the tenant and the credential key before you type anything. A credential entered against the wrong tenant or key is worse than not entering it.